LET’S CUT THE CR*P - FAQs

"Cleaner" encompasses many things for us from a health perspective. To us, beauty is more than just looks. It includes how we perform our services + the products we choose to use because beautiful means healthy. But always without sacrificing effectiveness, because if it doesn't perform, it's a waste of your time + money. We want to help you invest in yourself and your self-care to make healthier choices in this age of excessive consumerism and chemical use.

To start, you won't find artificial nails - no gels, dips, or acrylics - on our service list. They may be great revenue generators, but we don't want to promote those services when healthier, high-performing alternatives exist. And as much as we love hair straightening services since they are an all around time saver in your beauty regimen, you  won't find Brazilian blowouts or certain Keratin products on our service list because of the formaldehyde.

We believe product choices speak volumes. We prioritize using and promoting products that are cleaner alternatives to the well-known ones commonly used in the industry. On top of partnering with Kevin Murphy for hair care and hair color and Dazzle Dry for nails, instead of endless products for sale, we offer a highly curated selection of superstars because of their ingredients (including what they do NOT contain), application, and effectiveness. 

We focus on promoting products from upstart brands that take an educated and mindful approach to personal care product ingredients. Many of the brands we offer create products that are multi-functional/multi-purpose, unisex, and/or in travel-friendly formats to help streamline your consumption and regimen. An added bonus is that the businesses behind these brands often engage in social good/give-back initiatives, which makes our financial support of them even better. PSA: When you see synthetic "fragrance" and "parfum" by U.S. companies, this means there is the potential for a cocktail of undisclosed chemicals to be used (ick!!), unlike in the European Union, which better regulates this. 

We are conscious of how we deliver services to do so in a more responsible way for the environment and make an effort to purchase more eco-friendly (e.g., biodegradable, lighter carbon footprint, and/or recycled/recyclable) supplies when feasible.

Um, what isn’t? We chose to partner with Kevin Murphy as our hair line - the brand known as Skin Care For Your Hair and Healthy Hair Care With A Conscience. We love that Kevin Murphy is cruelty-free and:

• Their color.me line is PPD-free and ammonia-free; 
• Their product line is sulfate-free and paraben-free (they also have vegan and gluten-free products available);
• Their natural ingredients are ethically sourced - i.e., from sustainable and renewable sources that are harvested in a way that does not harm the environment; and
• They use packaging that is recyclable or biodegradable whenever possible.

Learn more about Kevin Murphy

We love Dyson! We use their Supersonic hair dryers (as well as the Dyson Airwrap multi-styler and dryer and Dyson Airstrait hair straightener). Extreme temperatures can make small pores appear within the hair strands, which scatter light in all directions, decreasing shine. Dyson products are engineered with intelligent heat control, to regulate temperatures, prevent extreme heat damage, and help protect shine.

Learn more about Dyson Hair Instruments

Definitely not! Many Keratins contain formaldehyde, one of the worst chemicals.  Cezanne has always been free of formaldehyde (and other aldehydes). It's also Leaping Bunny and PETA Certified. Cezanne not only adds glossy shine while it smoothes, but actually makes the hair stronger and healthier, too. It's revolutionary low pH formulation restores bonds to broken or damaged hair. 

Learn more about Cezanne

Yes, you read right. It's straightens your hair permanently. YUKO (Permanent) Hair Straightening is the internationally patented system recognized worldwide as "Japanese Hair Straightening" or "Thermal Reconditioning." Each step of the procedure is tailored to recondition, protect and maintain the health of the hair. Wavy, curly, kinky, no matter how unmanageable the hair is, YUKO will leave the hair luxuriously straight with a lustrous shine. It smoothes, but actually makes the hair stronger and healthier, too. It's revolutionary low pH formulation restores bonds to broken or damaged hair. It's also formaldehyde-free. This is a permanent straightening of the hair so it doesn't fade like a Keratin, but grows out. Touch-ups are done on the roots, not the full head of hair, on a go-forward basis.

Learn more about YUKO (Permanent) Hair Straightening

• We only provide “natural” nail services (no gels, acrylics, or dips). 
• Our nails services are “dry” (see below).
• All instruments used are either single-use or sanitized via autoclave, which we think is the best way to sanitize.

Because it is the most sanitary way to perform nail services as there is no cross-contamination from other clients. Additionally, there are less harsh chemicals contacting your skin (think chemicals used in your pedicure tub – your skin is your largest organ and is porous). There is also less likelihood of the skin and nails becoming pliable or sensitive and polish has longer staying power because polish is applied to a nail bed that is not expanded after soaking. 

Anyone who has tried it will rave about it. Known as a revolutionary lacquer system that is environmentally sound and promotes healthy nails, Dazzle Dry performs like a gel, but is applied and removed like a “traditional” polish with a 4-step system that delivers advanced performance (our clients tell us 2 weeks chip-free!) without using the harshest chemicals (8-Free) and dries in 5 minutes without any fan or harmful UV curing lamps. Dazzle Dry is also cruelty-free and vegan!

Learn more about Dazzle Dry

We have just 4 service stations, so background commotion is minimal and polite courtesy reigns. We have 2 hair chairs, 2 shampoo chairs, and 2 esthetics/nail chairs. We want to keep it intimate and relaxed so that you can decompress during your visit. That's true luxury.

Yes!! We know you are busy and the last thing you need is to stress about finding a spot or keeping a meter fed. We have free private parking in the back and free street parking in the front. Stress no more!!

We have high-speed wi-fi and multi-functional chargers at each station. If you would rather relax, you can zone out to your favorite reality show or catch the news on one of our two mounted cable TVs or just listen to music - your run the show ;) Enjoy organic coffee (regular or decaf) or chamomile or lemon & ginger tea. We also offer prebiotic soda, and sparkling or still water - always plastic-free. And don't forget we have healthier snacks if you come to us a bit hungry...

Our central air system has a UV filter and a fresh air intake/out-take component for improved ventilation and air quality that is superior to traditional recirculated air. There are only 4 stations to minimize the total number of people inside at any time during normal operations.

Yes! We love helping on both fronts. Please email us at help@hustlestop.com to check availability.

What’s your cancellation policy?

We have a 24-hour cancellation policy to ensure that our team is treated professionally and has the opportunity to rebook the opening. Here are more specifics:

• As a professional courtesy to our team, if the canceling and/or rescheduling of your appointment is within 24 hours of your scheduled service start time, you will be charged for the full scheduled service amount (excluding gratuity).

Running late happens to all of us. However, as a courtesy to other clients who need and value their appointments starting on time, if you are running late, appointments will be held for 10 minutes. After 10 minutes, Hustlestop reserves the right to treat you as a no-show, cancel your appointment, and charge you for the full scheduled service amount (excluding gratuity).

Awesome! We’d love to hear from you. Simply use our submission form on our MARTHA + TEAM page.